Refund policy
Made to order, made for you
Every Dovie Home product — bedding and bed frames alike — is made to order in your exact size. Nothing we sell comes off a warehouse shelf, which is how we offer true oversized formats like Wyoming King and Alaskan King. It also means our return policy works differently than an ordinary store's.
Returns
Because each piece is cut, sewn, or built to your dimensions, made-to-order bedding is not returnable or exchangeable. We'd rather get it perfect the first time: if you're unsure about a size, fabric, or fit, email hello@doviehome.com before you order and we'll walk you through it.
Bed frame returns
Bed frames are built to order, and we ask you to order carefully — but if a return is unavoidable, here is how it works:
- Contact hello@doviehome.com within 7 days of delivery to start a return.
- The frame must be new, unused, and in its original packaging. We'll arrange the freight pickup.
- Returned bed frames are subject to a 15% restocking fee, deducted from your refund.
- Returns due to sizing or access issues — doorways, hallways, stairwells, or elevators the bed can't pass through — are subject to the same 15% fee. Please measure your space against the frame dimensions on each product page before ordering; if you're unsure, we're happy to help.
The restocking fee never applies when something is our fault: damaged, defective, or incorrect items are replaced or repaired at no charge (see below).
Changes and cancellations
Need to make a change? Contact us within 24 hours of placing your order and we'll adjust or cancel it in full. After 24 hours your order enters production: bedding orders can no longer be changed or cancelled, and bed frame orders cancelled after 24 hours are subject to the 15% restocking fee.
Damaged or incorrect items
Please inspect your order on arrival. In the rare case that something arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with a photo and your order number, and we'll make it right — whether that means replacement parts, a repair, a remake, or a refund. For freight-delivered beds, please note any visible damage with the delivery carrier at the time of delivery when possible.
Refunds
Approved refunds are issued to your original payment method within 10 business days of approval. If more than 15 business days have passed since your refund was approved, please contact us.